Legal notice
About this website
The website maisondeuxlutece.com presents the Maison Deux Lutèce clothing and accessories collections. It allows visitors to explore catalogue pieces, their characteristics and available variants, and to consult useful information before and after a purchase.
This legal notice describes the operation of the website, its technical platform and the rights attached to published content. It supplements the documents available through the store without replacing product-specific information or the terms applicable to an order.
Reading the store documents
Each document available on the website has a distinct purpose. This legal notice explains the organisation of the website and the origin of its content. The general terms and conditions of sale govern purchases. The shipping and returns pages provide practical details about the stages following an order. The Privacy Policy describes the processing of personal data.
These documents should be read alongside the details on the product page and the information displayed when confirming a purchase. A collection page or a text about the brand's creative identity does not replace an item's characteristics, its price or the terms displayed during checkout.
Service information can be consulted without subscribing to a newsletter. Subscribing to commercial communications is not a condition for accessing the legal notice or the documents explaining the terms of purchase.
If information appears difficult to find or inconsistent with another document, customer service can be contacted before ordering. This does not replace the information the store must provide to consumers or transfer responsibility for its accuracy to them.
Browsing and product information
Product pages contain information about the items presented. Size, colour and availability options should be checked for the desired variant. Guides and descriptions help customers make their choice; the terms of sale remain defined in the general terms and conditions of sale and the information provided when placing an order.
Collections and presentation content may change as the store is updated. These changes do not alter the rights attached to orders already placed. For information relating to a purchase, customers can refer to their order confirmation and contact customer service.
Catalogue and production on demand
Maison Deux Lutèce offers pieces that may be produced on demand after an order is placed. In this model, the preparation, decoration or printing stages must be distinguished from transport. Shipping information should therefore be read alongside the preparation details on the relevant pages.
The availability of a reference or variant does not necessarily mean that an already decorated piece is held in the brand's own stock. It should be understood in relation to the offer presented on the website and the ability to process the order with production partners.
Production on demand does not, by itself, remove consumer rights. Withdrawal conditions, return procedures and applicable guarantees are those described in the sales and service documents, subject to mandatory provisions of law.
Visual representations help visitors discover the piece and its design. For a specific question about material, fit, size or a production detail, refer to the product information or ask customer service for clarification. These explanations do not exclude any guarantee concerning the conformity of the delivered item.
Store operation and customer service
The store distinguishes information presenting the brand from the documents governing the commercial relationship. The general terms and conditions of sale, the Shipping page and the Returns and refunds page explain the terms applicable to purchases, dispatch and requests after receipt.
Maison Deux Lutèce is a commercial brand operated by M Digital Hub, a sole proprietorship registered in France under SIRET number 10341045200017. M Digital Hub is the trading name of this business.
For questions about the website, a collection, an order or the exercise of a right, the public contact is contact@maisondeuxlutece.com. A contact form is also available on the website. Including the order number helps identify a purchase-related request.
The store's role and its partners
The commercial operation of the store, the presentation of its collections and customer relations are distinct from the technical services needed to run the website. An order may involve an ecommerce platform, a payment provider, a production partner and a carrier.
These participants perform different functions. Hosting makes the website available; production concerns making the piece; transport concerns its delivery. Participation in one of these stages does not identify a provider as the operator of the brand or the seller of the entire catalogue.
To avoid sending a request to the wrong party, questions about a Maison Deux Lutèce order should be addressed to the store's customer service team. Customers do not have to identify a technical provider themselves in order to report a defect, a delivery difficulty or a request relating to their rights.
Hosting and technical platform
The store uses Shopify for its online commerce platform and hosting. The contracting service provider for a merchant based in France is Shopify International Limited, a company registered in Ireland under number 560279. Its address, as stated in the Terms of Service, is The Sidings, 4th Floor, Grand Canal Quay, Dublin D02 E7K8, Ireland.
The Shopify group public contact published in its French legal notice is assistance@shopify.com, telephone +1 613 241 2828. These are the group's public contact details, rather than a local number specific to the Irish entity. The service provider's resources are available at shopify.com and through the Shopify Help Center.
Provider details appear in its Terms of Service and legal notice. These details identify the technical platform: questions about Maison Deux Lutèce pieces and orders should still be addressed to the store's customer service team.
Website access and use of its features
Browsing the store requires a browser and an internet connection. The features displayed may depend on the device and browser settings, particularly for remembering preferences or displaying certain interactive elements.
If a page or feature does not respond as expected, customer service can be informed of the relevant page and the nature of the difficulty. A password, security codes or bank details are not needed to describe a browsing problem.
Use of the website must respect other users' rights and the integrity of the services. Attempted unauthorised access to an account or data, impersonation or disruption of technical operations is not a normal use of the features provided.
These points about website use do not restrict the store's obligations towards its customers. A technical incident does not remove rights attached to an order already placed or the possibility of contacting customer service through the public email address.
Content and intellectual property
The graphic creations, designs, logos, photographs, texts and other elements presented on the website may be protected by applicable intellectual property rights. The rights of authors and any third-party rights holders remain reserved.
Browsing the website does not transfer any rights to this content. Reproduction, adaptation, distribution or commercial use requires the permission of the relevant rights holder, except where an exception provided by law permits that use. This does not restrict the ability to retain information needed for a purchase or to exercise consumer rights.
Using and reporting content
Collection presentations, graphic compositions and brand signs should not be treated as freely reusable merely because they are available online. For a reproduction, publication or collaboration project, a request can be sent to customer service so that it can be directed to the relevant person.
A person who believes that content infringes their rights can report the page or element concerned. To allow the request to be examined, it is helpful to provide the relevant link, identify the content and explain the claimant's capacity and the subject of the complaint.
A request concerning third-party rights does not require personal information to be made public on the website. It can be submitted through the store's contact channel. Receiving a report does not establish that it is well-founded; the information provided should allow it to be examined.
Links and reference documents
The website includes links to its service pages and to certain external resources, including those provided by Shopify. A link to an external service provides access to additional information; that service's own terms of use and privacy policies apply when it is consulted.
For questions about delivery, returns or refunds, the dedicated pages provide the corresponding reference information. Nothing in this legal notice reduces statutory guarantees or mandatory consumer rights.
Electronic communications and vigilance
For a request about the store, use the contact email published on the website or its form. A message received through another channel does not, by itself, establish that it comes from Maison Deux Lutèce. If the origin of a solicitation is uncertain, verification can be requested through the usual public contact.
Do not send a password, login code or full bank card number in a customer service message. To locate an order, its number and a description of the request are the first useful details; further information may be requested when needed to handle the matter.
Sending a commercial message to the store does not authorise its sender to use the brand's elements or present themselves as its partner. Similarly, publishing contact details on the website is intended to facilitate exchanges relating to its activity and people's rights.
Personal data protection
Information about the data used in connection with the store, its purposes, recipients and the exercise of rights is set out in the Privacy Policy. This legal notice does not replace that document or the privacy choices offered by the website.
For a request relating to your personal data, you can email contact@maisondeuxlutece.com. There is no need to send identity documents or payment details through this channel without being asked.